TERMS AND CONDITIONS

Last Updated: 11.01.2025

This agreement is entered into between HAYSOFT S.R.L, a company duly organized and operating under the laws of Romania, with its registered address at Jud. Ilfov, Oraş Voluntari, Strada Petofi Şandor, Nr. 4, (hereinafter referred to as the "Platform" or "Company"), and the user who creates an account on the Platform ("User").

By registering on the Platform, using our services, or making any payment, you declare that you have read, understood, and accepted this entire agreement.

1. NATURE OF SERVICE AND DISCLAIMER OF STATUS

  • 1.1. Software Provider (SaaS): The Platform is a cloud-based Software as a Service (SaaS) that allows users to automate their own strategies and access data analytics tools in cryptocurrency markets.
  • 1.2. Non-Financial Institution Declaration: The Platform is not a cryptocurrency exchange, wallet, custodian, broker, or portfolio management company. Under no circumstances does the Platform hold, store, or manage users' funds or crypto assets within its own structure.
  • 1.3. Not Investment Advice: The algorithms, technical analysis tools, and signals provided on the Platform do not constitute financial consulting or investment advice. The Platform is not a "get-rich-quick" scheme or a guaranteed investment tool.

2. API USAGE AND SECURITY OBLIGATIONS

  • 2.1. Third-Party Exchange Integration: To use the Platform's automation features, the User must integrate the API keys belonging to their independent cryptocurrency exchange (e.g., Binance, OKX).
  • 2.2. Restricted Authorization (Withdrawal Ban): The User is strictly obliged to grant only "Read" and "Trade" permissions to the API keys defined on the Platform. Leaving the "Withdrawal/Transfer" permission enabled in the API settings is strictly prohibited.
  • 2.3. Mandatory IP Whitelisting: For maximum security, when creating the API key on the exchange side, the User is obliged to grant access permission (IP Whitelisting) only to the official server IP addresses provided by the Platform. If API keys are created without any IP restriction, the Platform reserves the right to reject the integration.
  • 2.4. Security Breach and Disclaimer: The Platform cannot be held liable for any direct or indirect financial loss arising from the API keys being compromised, stolen, or used for unauthorized transactions due to the User's violation of the security steps in articles 2.2 and 2.3 (leaving the Withdrawal permission open or failing to configure IP Whitelisting). All liability rests exclusively with the User.

3. PRICING, CREDIT SYSTEM, AND PAYMENT RULES

  • 3.1. Subscriptions and Credits: The infrastructure of the Platform is billed through a fixed periodic subscription (monthly/annually) and/or a "Credit" system consumed per algorithmic transaction executed by the software on the exchange side.
  • 3.2. High-Performance Trading Credit: In the event that the User's strategies reach certain success criteria, extra credits may be deducted from the account as the fee for the advanced computational service provided. This fee is not a portfolio management fee or a commission on financial profit, but rather the equivalent of the processing power (SaaS service) used.
  • 3.3. Payment Rules for Users Residing in Turkey: The Platform operates in full compliance with the regulations of different jurisdictions. In accordance with the relevant regulations of the Central Bank of the Republic of Turkey (CBRT):
    • It is strictly prohibited for users residing within the borders of the Republic of Turkey to make payments using crypto assets (cryptocurrencies) for digital services or credits they will purchase on the Platform.
    • Users residing in Turkey can only make payments in fiat currencies (TRY, USD, EUR) using legal financial methods such as credit cards or bank transfers.
    • Any legal, tax, and penal liability arising from the User's attempt to circumvent this prohibition by using IP masking (VPN, etc.) or misleading declarations rests with the User. The Platform reserves the right to immediately terminate the account upon detecting such a situation.

4. CANCELLATION AND REFUND POLICY (RIGHT OF WITHDRAWAL EXCEPTION)

  • 4.1. Digital Product Status: In accordance with the European Union Consumer Rights Directive (2011/83/EU), the software licenses and credits offered by the Platform hold the status of "instantly performed digital content."
  • 4.2. No Refund Rule: The User is considered to have started benefiting from the service from the moment the payment is made and the service or credits are allocated to their account. Therefore, returns (right of withdrawal) of purchased packages, subscriptions, or credits are strictly not possible. The fact that the strategy established by the User suffers a loss under market conditions or does not meet expectations does not constitute grounds for a refund.

5. RISK DISCLOSURE AND LIMITATION OF LIABILITY

  • 5.1. Market Risk: Cryptocurrency markets involve high volatility. The Platform provides no guarantee of profit arising from the use of the software and cannot be held liable for any financial losses the user may incur.
  • 5.2. Technical Interruptions: The Platform accepts no legal or financial liability in the event that transactions are not executed, are delayed, or are executed at incorrect prices due to server maintenance, global internet outages, crashes of integrated 3rd party exchanges (Binance, OKX, etc.), hitting API limits, or latency.

6. PROTECTION OF PERSONAL DATA (GDPR COMPLIANCE)

The Platform processes data within the scope of the European Union General Data Protection Regulation (GDPR). The User's API keys, email addresses, and log records are protected by industry-standard encryption. Personal data is not shared with third parties, except for legal obligations (AML/KYC requests). For detailed information, please review our Privacy Policy page.

7. GOVERNING LAW AND JURISDICTION

Romanian substantive and procedural law shall apply to the interpretation, execution, and resolution of any disputes arising from this agreement. The Courts of Bucharest (Romania) shall have exclusive jurisdiction for the resolution of disputes.

8. CONTACT AND NOTICES

The User may forward any requests for support, cancellation, complaints, or legal notices regarding the services to the Platform via the official company communication channels below:

  • Company Name: Haysoft S.R.L.
  • Legal Address: Jud. Ilfov, Oraş Voluntari, Strada Petofi Şandor, Nr. 4
  • Email: [email protected]

Every user who registers in the system and/or makes a payment declares that they have read, understood, and irrevocably accepted all the articles in this agreement.